How billing and trials work

VeloCMS uses Stripe for all billing. Every new subscription starts with a 14-day free trial during which you will not be charged, even though a valid card is required at signup.

Why we require a card upfront

Collecting a payment method at signup prevents abuse — free-tier bot farms spinning up hundreds of throwaway tenants — without penalizing real users. You are in the driver's seat: cancel any time before day 15 and zero money moves.

The trial timeline

1. Day 0 — You sign up, verify email, and enter your card. A Stripe subscription is created in trialing state.
2. Day 11 — We send a reminder email. The trial ends in 3 days — if you are not loving the product this is the time to cancel.
3. Day 14 — Last day of the trial. Still free.
4. Day 15 — First charge. You now have an active paid subscription billed monthly.

Cancelling

Go to /admin/billing and click Manage Subscription. This opens the secure Stripe Customer Portal where you can cancel, change plans, update your card, or download invoices. Cancellations take effect at the end of the current billing period — you keep access to everything until then.

Refunds

If you get charged on day 15 and change your mind, email [email protected] within 14 days of the first payment and we will refund in full — no questions asked. After that window, subscriptions are non-refundable but you can always cancel future renewals.